Frequently Asked Questions

Creating an Account

Q: Where can I find detailed instructions for paying online and creating a portal account?

A: Go to

Q: What information do I need to create a new individal or buisness account?

A: To register an individual account, you need your SSN or DMV Customer Number. As an additional layer of security, you must also provide an Account Number or active VIN. To register a buisness account, you need an Account Number and FEIN or SSN. You'll also need a valid email address for either type of account.

Q: I am not receiving the confirmation email?

A: Email from the could mistakenly be blocked by your service provider. Actions you can take to resolve this problem. 1. Add to your contacts list. Confirmation emails from will have a From header with the following email addresses: . You might consider adding this email addresses to your contacts list (address book) and/or asking your email provider to unblock or whitelist the email addresses. 2. Check your SPAM folder. Email from can get caught in SPAM filters. Check the SPAM folder in your email inbox to see if the confirmation email is there.

Q: How can I have the system resend the confirmation email?

A: To resend a confirmation try to log in to the system. You should immediately see a message telling you that a confirmation message has been sent and the email address that it was sent to. The confirmation email will originate from

Q: I am at the screen that says "Confirm Email Address", what do I do now?

A: Go to your email inbox and click on the link at the end of the message (where it says "Please confirm your account by clicking here"). When you do this, a new window or session will open with the message "Thank you for confirming your email. Click here to continue".

Q: I clicked the link to reset my password and nothing happens. How do I reset my password?

A: The portal automatically removes accounts that are "inactive". So if you set up an account but never confirmed or linked your portal account to your tax account, the portal account will get automatically deleted. Many users that try to reset their password, in fact, have no account at all. If you get no response to the password reset, try to register again

Linking Tax Accounts

Q: How do I associate my portal account to my tax accounts?

A: Once you have created an account and logged in, click the 'click here' link under the Individuals or Business section of the screen. Enter your SSN or DMV Customer Number in the corresponding fields for the tax accounts to be linked. As an additional layer of security, you must also provide an Account Number or active Vehicle Title Number associated with the taxpayer.

Q: My account number is not being recognized to link my accounts. How can this be resolved?

A: Account numbers from the former system will not assist you in accessing data in the new system. If you need your new account number please call the Treasurer’s Office at (276)676-6272 or the Commissioner of Revenue's Office at (276)676-6501. Your new account number will be on any correspondence you receive after Feburary 1, 2023.

Q: I do not know my account number. Is there another way to link my accounts?

A: If you own or owned a vehicle that was registered in Washington County during the last two years, you can use the vehicle title number to create the link to your tax accounts. The vehicle title can be found on your vehicle registration or title document.

Access to Other Accounts

Q: Access to Other Accounts

A: When you create a portal account and go through the link account process, the system is selecting all accounts that have your SSN or DL# automatically. If you do not see an account, it is most likely because your name is not associated with the account. If you need to have access to an account for someone else in your household, and your name is not on that account, the other household member has to first create a portal account, and then grant you access using the "Settings -- Manage Access" function in the menu bar at the top. Once they grant you access, their account will show up when you log-in.

Q: I know there is an account with my name that I should see. How do I request access?

A: Use the "Services" dropdown to request access to an account that you are sure should be linked to you because your name is or should be on the account. Please note that access to tax records is only given to the registered owners. If you need access to view or pay for someone else’s tax records you should contact the property owner and ask them to give you access to their online account. For more information, see FAQ Manage Access.

Manage Access - Grant & Revoke Account Access

Q: What is Grant Access?

A: Grant Access is an online feature for combining accounts and the sharing of tax records. Examples: A family can consolidate all of their individual member’s tax records under a single online account. A business can give their accountant access to their online account to manage the tax payments

Q: How can I give someone else access to my tax records?

A: Use the Grant Access feature. To give someone else access to your online tax records, first create an online account for yourself, link your tax records to your online account, and then Grant Access to the other party using "Settings” “Manage Access" (settings is located near the top of the screen). The other party must also have an online account and have activated their online account by acknowledging the link in the confirmation email and have logged in to the account at least once. When access is granted, an email is sent to the grantee informing them that they have been given access and they can view the tax records when they next log in. The property owner can also revoke access by following the same process.

Electronic Billing

Q: How does electronic billing work?

A: When you view one of your accounts, you can now elect to receive future tax bills automatically. Use the manage notifications function to set this up. Once enabled, you will get an email when a new bill or updated bill is available. The email has a link to access the bill directly. From there, you can schedule a payment, or print the bill and mail along with your payment. The bill remains available online (rendered in the same version as if you had gotten a printed bill) so you can access the bill at any time. If you fail to access a new tax bill online at least 30 days before the due date, a bill will be sent by regular mail.

Q: If I enroll in electronic billing, can I change my mind and opt out?

A: Yes, just access the notifications function on the account and uncheck the electronic billing option.